Businesses are today wholly and solely based on communications both within the employees of an office or with clients, vendors, suppliers etc. Hence the presence of a good telephone system is a mandatory requirement for all types of office set-up. But what makes a good telephone system for the office. In order to understand this, it is important to know the components that make up this system.
The important and fundamental components which form the backbone of every Office Telephone System are:
- Base unit: This forms the core of the telephone infrastructure installed in an office. It is also the fundamental unit which decides which:
- The number of phones that can be added to the system,
- The features that can be added to the system and
- The number of lines the system can handle at one time.
- Desk sets or Handsets: These are those enables which facilitate connection with the desired person or persons. Hence these devices are used to make and receive calls and can be categorised into:
- Normal wired handsets wherein the handset has to be connect to the main system with wires,
- Wireless systems wherein handsets can used from anywhere within the signal range of the router and are not physically connected to the telephone system installed and
- Hands-free headsets which enable conversations without even touching the handset.
- Wiring: This is the main carrier of signals for the whole telephone system. It also helps to keep the different ports connected and facilitate the installation of as many telephone units as required in the office.
But after the installation of the wiring, the base unit and the handsets, they need to be configured so that they recognise each other individually thereby aiding in conversations and communications. This is generally done by the provider of the telephone system who then trains up employees who remain dedicated to ensuring that the whole system keeps operating smoothly.